Privacy Policy
This Privacy Policy describes how your information is collected, used, and disclosed by GovSolutions (“GovSolutions,” “we,” “us,” or “our”) in connection with your use of our websites, indicated under the heading [Websites – (Covered Entities)] (“Websites”) and our services. The scope of this Privacy Policy covers both your use of the GovSolutions website(s) and any other ways in which you may interact with GovSolutions, such as when you speak to us on the phone or through a remote video call.
It also describes the choices available to you regarding our use of your personal information. Information for California residents and individuals located in the European Union are also included within this policy.
DEFINITIONS>
Personal Data
This means any information relating to an identified or identifiable natural person (“data subject/user”). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
As used in this Privacy Policy, Personal Data or Personal Information means information that relates, and is capable of being linked, to a particular person. It doesn’t include de-identified or aggregate information.
Data subject/user
Refers to any identified or identifiable natural person, whose personal data is processed by GovSolutions (the controller responsible for the processing).
Processing
Is any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Consent of the data subject/user
Is any freely given, specific, informed, and unambiguous indication of the data subject/user’s wishes by which he or she, by a statement or by specific affirmative action, signifies agreement to the processing of personal data relating to him or her.
INFORMATION WE COLLECT
We or our service providers may collect Personal Data and data that doesn’t specifically identify you when you use our websites or services. In this section, we explain what types of Personal Information we may collect about consumers.
The Personal Information collected depends on:
the type of interaction we have with a consumer (such as calling, or visiting our websites)
the types of products a consumer considers or purchases
what information GovSolutions’ customers choose to share with us
This section includes all the information that we may collect about consumers, but we will rarely collect all these types of information about any single individual.
GovSolutions potentially collects the following categories of information about consumers, some of which may be collected or maintained in a manner such that it can be considered Personal Information:
Identifiers
Examples include:
real names
nicknames
postal addresses
online identifiers
Internet Protocol addresses (“IP addresses”)
email addresses
account numbers
Social Security numbers
driver’s license numbers
passport numbers
other government identification numbers
Other Types of Information
Examples include:
physical characteristics or descriptions of you
telephone number
education
employment
financial information including bank account, credit card, and debit card numbers
information you provide directly (questionnaire, survey, consultation)
information identified as Personal Information in California Civil Code §1798.80(e)
Characteristics Protected Under Some Laws
Examples include:
age
national origin
citizenship
marital status
medical information
sex
sexual orientation
veteran or military status
Internet Information
Examples include:
browsing history
search history
device information
interaction with GovSolutions websites, applications, advertisements
browser settings
operating systems
referring/exit pages
clickstream data
We may also collect information about how you interact with emails.
Geolocation Information
GovSolutions may collect information about where a consumer resides or is otherwise located.
Audio and Visual Information
GovSolutions may make:
audio recordings of calls
visual recordings (premises, photographs, or videotape with consent)
Professional and Employment-Related Information
Examples include:
professional status
affiliations
employment history
employment status required for Visa or related applications
Personal Data (Provided Directly)
We may collect Personal Data when you:
purchase our products or services
register to use our services
register to become an affiliate
communicate with us
This may include:
first and last name
mailing address
email address
phone number
payment card information
information contained in your communications
Information Collected via Technology
We may automatically collect:
referring URL
browser type
device used
time/date of access
other non-identifying technical information
We use cookies, persistent cookies, session cookies, and similar technologies.
You may refuse or delete cookies in your browser settings, though this may limit functionality.
We may also work with third parties (e.g., Google Analytics) to collect data about your usage of our Websites.
You can learn how to opt out of cookies at: Govresolutions.com
GDPR NOTICE ON EMAIL STATUS TRACKING
Due to the sensitive nature of our service, email status tracking is required for:
security
support
billing
fraud prevention
This tracking is essential to maintain service integrity.
1. Email Status Tracking for Support
We track “Seen” status for support emails to provide effective assistance.
Tracked only after a customer starts an application
Data is not shared with third parties
Anti-Fraud Note:
This helps verify legitimate communications.
2. Email Status Tracking for Billing
We track:
Processing
Delivered
Not Delivered
For billing emails.
Tracked only after a confirmed sale
Shared with third parties only when necessary for charge disputes
Not shared when no dispute exists
Anti-Fraud Note:
Used to detect and prevent fraudulent billing activities.
By using our service, you acknowledge and consent to email tracking as described.
HOW WE USE AND SHARE YOUR INFORMATION
Personal Data
Except as stated in this Privacy Policy, we do not:
sell
trade
rent
share
your Personal Data with third parties for marketing purposes without your consent.
We may share Personal Data:
with vendors performing services for the Company
with affiliates (if necessary)
to meet legal processes
to enforce our Terms of Use
to address fraud, security, or technical concerns
to protect rights, property, or safety
during a business transaction (merger, acquisition, sale, bankruptcy)
pursuant to subpoenas or court orders
with professionals (lawyers and others) for assisted products
with government entities when fulfilling applications
GovSolutions is not affiliated with government agencies. Once applications are filed with DHS, USCIS, or similar agencies, the information becomes public record and is no longer under our control.
GovSolutions remains liable under DPF Principles when third-party agents mishandle EU/UK/Swiss data unless GovSolutions proves otherwise.
If our practices change, we will post an updated privacy policy.
Use of Personal Data
We use Personal Data to:
communicate with you
provide services
operate and improve Websites and Services
comply with legal requirements
enforce Terms of Use
protect our interests
advertise relevant products or services
Automatically Collected Information
We may use automatic data to:
improve our service
customize user experience
track trends
analyse usage patterns
This Policy does not restrict our use of non-personally identifying automatically collected information.
How We Protect Information
We implement:
password protection
encryption
firewalls
SSL technology
other security measures
However, no method is 100% secure.
By using our Services, you accept these risks.
YOUR RIGHTS REGARDING PERSONAL INFORMATION
You may prevent marketing emails at any time by:
using the unsubscribe link
updating preferences at Govresolutions.com
Administrative emails will still be sent.
LINKS TO OTHER WEBSITES
We may provide links to third-party websites. We are not responsible for their:
privacy practices
information
content
This Policy applies only to our Websites.
INFORMATION FOR EU CUSTOMERS AND VISITORS
GovSolutions:
complies with the EU–U.S. Data Privacy Framework (DPF)
is subject to FTC enforcement
relies on lawful bases including consent, legitimate interest, contract, and legal obligation
EU User Rights
EU residents may:
request copies of their Personal Data
request corrections
request erasure or restrictions (not absolute)
raise objections
file complaints
Requests may be submitted at:
Govresolutions.com
+1 (856) 556-3505
Unresolved complaints may be referred to JAMS at no cost.
Under certain conditions, binding arbitration may be invoked.
CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy at any time. Updated versions will be posted with a new effective date.
CHILDREN’S PRIVACY
Our Websites and Services are not directed to individuals under 18.
We do not knowingly collect data from anyone under 18.
If we learn we collected data from someone under 13, we will delete it.
Parents may contact us for deletion requests.
DATA RETENTION
We retain Personal Data:
during the customer relationship
for 6 months after last interaction
ONLINE BEHAVIORAL ADVERTISING
We may partner with third-party ad networks using cookies or similar technologies for interest-based advertising.
You may opt out through the DAA site (link available on govresolutions.com).
CALIFORNIA USERS
California residents may:
request deletion of Personal Data
opt out of sale of Personal Data (we do not sell, but law requires notice)
request disclosure of:
categories collected
sources
business purposes
specific pieces of data collected
Requests may be made at Govresolutions.com.
We do not discriminate against users exercising these rights.
INTERNATIONAL USERS
Your data may be transferred to and processed in the United States.
Users from the EEA may have additional rights, including:
access
correction
erasure
restriction
portability
objection
We may retain certain data where required by law.
We do not use automated decision-making or profiling.
Personal data breaches will be disclosed as legally required.
CONTACT US
This Privacy Policy is incorporated into our Terms of Service.
If you have questions, contact us at:
Govresolutions.com